el99's Privacy Policy

1 Introduction & Scope

el99 is a safe and reliable online casino and betting platform for users in Bangladesh. We believe that the security of your personal information is a fundamental right, and through this policy we commit to upholding that right.

This Privacy Policy applies to el99's website (el99.lat) and all associated services. By using our platform, you are considered to have agreed to the terms described in this policy. el99 reserves the right to amend this policy when necessary. You will be appropriately notified of any significant changes.

This policy applies only to individuals aged 21 or older, as el99's services are for adults only.

2 Information We Collect

We may collect various types of information while you use the el99 platform. This information falls into two main categories:

2.1 Information You Provide Directly

Information you consciously provide to us, such as:

• Name, email address, and mobile number
• Date of birth and age verification details
• Identity document information (national ID card or passport)
• bKash, Nagad, Rocket, or Upay account details (for transactions)
• Messages and requests you send to customer support

2.2 Automatically Collected Information

Information collected automatically while you browse the platform, such as:

• IP address and device identification information
• Browser type, operating system, and language settings
• Activity logs on the platform — game play history, transaction records
• Information collected through cookies and similar tracking technologies
• Your device's location data (if permission is granted)

3 Purposes of Using Your Information

el99 uses your information for the following purposes:

3.1 Service Delivery & Management

• Creating, verifying, and managing your account
• Providing betting and casino services without interruption
• Processing financial transactions via bKash, Nagad, Rocket, and Upay
• Managing bonuses, promotions, and VIP rewards

3.2 Security & Compliance

• Detecting and preventing fraud, money laundering, and other irregularities
• Age verification — ensuring access only for those aged 21 or older
• Maintaining SSL encryption and cybersecurity measures
• Monitoring gaming activity to ensure fair play

3.3 Improving User Experience

• Personalised services based on your preferences and behaviour
• Improving the platform's functionality and design
• Maintaining the quality of customer support

3.4 Communication

• Transaction notifications and confirmation messages
• Account security alerts
• Responsible gaming information and support

4 Cookies & Tracking Technologies

el99 uses cookies and similar technologies to improve platform functionality and personalise your browsing experience.

4.1 Types of Cookies

• Essential cookies: These are necessary for the platform to function correctly — login sessions, security tokens, etc.
• Functional cookies: Remember your preferences and settings, such as language and display preferences.
• Analytics cookies: Analyse platform usage patterns to help improve our services.

4.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may affect some platform functionality.

5 Sharing Information with Third Parties

el99 never sells or rents your personal information to third parties for commercial purposes. However, limited information sharing may occur in the following circumstances:

5.1 Service Provider Partners

The minimum necessary information is shared with payment processors such as bKash, Nagad, Rocket, and Upay to complete transactions. These partners have their own privacy policies and are required to follow our guidelines.

5.2 Game Providers

Game providers including Pragmatic Play, Evolution Gaming, JILI, and Spribe may use technical data to ensure fair play and fair outcomes. This data contains no personally identifiable information.

5.3 Legal Obligations

If disclosure of information is required by law or under the direction of a legitimate authority, el99 will be obliged to do so. In such cases, every effort will be made to notify you in advance where possible.

6 Data Retention & Security Measures

el99 uses industry-standard security technology to protect your information.

6.1 Technical Protection

• SSL encryption — all data transmissions are secured
• Sensitive information stored in encrypted form
• Regular security audits and vulnerability testing
• Two-Factor Authentication support
• Suspicious login and activity detection systems

6.2 Organisational Protection

• Only authorised personnel will have access to your information
• Regular privacy and data protection training for staff
• Rapid response procedures in the event of a data breach

6.3 Data Retention Period

Your information is retained only for as long as necessary. Even after an account is closed, certain information may need to be kept for a specified period to meet legal and regulatory obligations. After that, data is securely deleted or anonymised.

7 International Data Transfers

el99 uses global technology infrastructure, which means some data may be processed or stored on servers located outside Bangladesh. Where this occurs, the necessary agreements and security measures are in place to ensure the protection of that data.

For international data transfers, el99 ensures that the receiving party is bound to provide the same standard of security and privacy protection.

8 Your Data Rights

Every el99 user has the following rights regarding their own information:

8.1 Right of Access

You may request a copy of the personal information we hold about you at any time.

8.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected. Some information can be updated directly in your profile settings; for others, please contact customer support.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for legal obligations or legitimate business reasons.

8.4 Right to Restrict Processing

You have the right to object to the processing of your information or to request that certain uses be restricted.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our customer support team. el99 will process requests after appropriate verification.

9 Age Restrictions & Minor Protection

el99's services are for individuals aged 21 or older only. We never knowingly collect information from minors. Age is verified at registration and identity documents may be requested in cases of doubt.

If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

10 Responsible Gaming & Use of Information

el99 takes responsible gaming seriously. By analysing your gaming activity data, we can identify potentially problematic behaviour and provide support where needed.

If you request deposit limits, time limits, or self-exclusion, that information is stored securely and applied effectively. To learn more about responsible gaming, visit the Responsible Gaming page.

11 Changes to the Privacy Policy

el99 may update this Privacy Policy when necessary. If significant changes are made to the policy:

• A clear notice will be displayed on the platform
• Registered users will be notified by email
• The "Last updated" date at the top of the policy will be changed

Continued use of the platform after changes have been made will be considered acceptance of the new policy. If you do not agree to any change, you may request to close your account.

12 Contact & Complaint Resolution

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact el99's customer support team. Our team provides support 24/7 in both Bengali and English.

After receiving your privacy-related complaint, we will respond as promptly as possible. For complex matters, a full response will be provided once the investigation is complete.