el99 Terms and Conditions

These Terms and Conditions ("Terms") govern your relationship with the el99 platform ("Platform" or "el99"). By using the platform, registering, or accessing any service, you are agreeing to all the provisions of these Terms.

el99 is an online gaming and betting platform that offers various casino games, sports betting, and live dealer experiences for users in Bangladesh. It is your responsibility to read these Terms fully before you start using our platform.

The following requirements must be met to register on the el99 platform and use its services:

3.1 Registration Process

To create an account on el99, you must provide the required information. All information provided at the time of registration must be true, accurate, and complete. If any information changes, you are required to update it promptly.

3.2 Account Security

• Keep your login password strong and do not share it with anyone.
• Always log out after using an unfamiliar computer or device.
• If you notice any suspicious activity on your account, notify the el99 support team immediately.
• You are fully responsible for all activity that takes place on your account.

3.3 Account Closure and Suspension

el99 reserves the right to suspend or permanently close an account for any of the following reasons:

• Violation of any provision of these Terms.
• Engaging in fraudulent or dishonest activity.
• Operating multiple accounts.
• Breaching bonus terms or misusing bonuses.
• Failing age verification or providing false information.

4.1 Accepted Payment Methods

Transactions on the el99 platform are currently supported through the following mobile financial services:

4.2 Minimum Amounts

4.3 Withdrawal Timeframe

Withdrawal requests from el99 are generally processed within 10–45 minutes. However, this may take longer if verification or a security review is required.

4.4 Currency and Conversion

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Currency conversion or transactions in foreign currencies are not currently available.

4.5 Source of Funds

You confirm that all funds deposited into your account come from a legitimate source. Depositing funds from an illegal source is a serious violation of these Terms and may result in account suspension or closure.

5.1 Welcome Bonus

A 120% welcome bonus is available on your first deposit at el99, up to a maximum of ৳5,000.

5.2 Wagering Requirements

Before withdrawing any winnings earned from a bonus, you must wager 15 times the bonus amount. The wagering requirement applies only to the bonus amount, not the deposit amount.

5.3 General Bonus Usage Rules

• Each bonus offer may have its own terms, which will be stated in the relevant promotion.
• Using multiple bonuses simultaneously may be restricted — details will be stated in each offer.
• If bonus misuse or fraudulent activity is detected, the bonus may be cancelled and the account suspended.
• el99 reserves the right to modify, suspend, or cancel any bonus offer at any time.

When playing games on the el99 platform, you must follow the code of conduct below:

6.1 Permitted Activities

• Playing games fairly and honestly.
• Playing from your own account yourself.
• Treating the el99 support team with courtesy.
• Reporting any technical issues immediately.

6.2 Prohibited Activities

• Using software, bots, automation tools, or any technical advantage to play games.
• Strategic deposits and withdrawals for the purpose of exploiting the bonus or promotion system.
• Using another user's account.
• Any attempt to interfere with the security or functionality of the platform.
• Using the platform for money laundering or any other illegal purpose.

6.3 Game Errors

Game results may be voided due to technical errors or software bugs, in which case the wagered amount will be refunded. el99 reserves the right to refuse withdrawal of any abnormal winnings resulting from an error.

el99's VIP program has four tiers. Regular weekly cashback benefits are provided at each tier:

Progression to a higher VIP tier depends on your activity and participation on the platform. el99 reserves the right to amend VIP terms at any time.

el99 treats the protection of your personal information as its highest priority. We keep your information secure using SSL encryption and modern cybersecurity measures.

To learn in detail how your information is collected, stored, and used, please visit our Privacy Policy page. By providing your personal information, you are considered to have accepted our privacy policy.

Your information will only be disclosed to third parties when required by law, necessary for payment processing, or with your consent.

el99 is firmly committed to responsible gaming. We want our platform to be a safe source of entertainment.

• el99 is for those aged 21 and over only.
• Tools to set gaming limits are available.
• If you suspect an addiction, use the self-exclusion feature.
• Our support team can provide guidance on responsible gaming.

For more information, visit our responsible gaming page.

The el99 platform is provided on an "as is" basis. While we make every effort to ensure uninterrupted service, we are not liable for any temporary unavailability caused by technical issues or maintenance.

el99 is not liable for:

• Loss of internet connection or a game being interrupted mid-session due to a technical problem.
• Delays or issues caused by third-party payment providers.
• Unauthorised use of your account where you have handled your password insecurely.
• Financial losses from gaming — gaming carries risk and winnings are not guaranteed.

If a complaint or dispute arises, please follow the steps below:

11.1 First Step

First, contact our support team via live chat or email. Our team is available 24/7 in both Bengali and English. Contact address: [email protected]

11.2 Information to Have Ready

• Your account details.
• The date and time of the issue (Bangladesh Standard Time — BST, UTC+6).
• Transaction ID (if applicable).
• A detailed description of the issue.

11.3 Resolution Process

el99 is committed to resolving every complaint honestly and within a reasonable timeframe. Our decisions will be final and binding.

el99 reserves the right to change, amend, or update these terms and conditions at any time. The revised terms will take effect as soon as they are published on this page.

It is recommended to check this page on every visit. Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions.

13.1 Entire Agreement

These terms and conditions, along with our Privacy Policy and Responsible Gaming Policy, together form the complete legal agreement between el99 and you.

13.2 Severability

If any part of these terms and conditions is found to be unlawful or unenforceable, the remaining parts will continue to be fully effective.

13.3 Waiver

If el99 does not enforce any provision of these terms and conditions in a particular situation, that will not be considered a waiver of the right to enforce that provision in the future.

13.4 Contact

For any questions or clarifications regarding these terms and conditions, please contact our support team — we provide assistance in Bengali and English 24/7. Email: [email protected]

By using the el99 platform, you will be considered to have accepted all the rules and terms and conditions stated above. If you need help understanding any part of these terms and conditions, please contact us — we are always ready to help.