el99's commitment to responsible gaming
Play for enjoyment, not out of addiction. el99 believes every player's safety comes first — we are always by your side with deposit limits, self-exclusion, and round-the-clock support.
Safe and responsible gaming
Let gaming be a source of fun, not stress
Online gaming and betting can be a great form of entertainment — when enjoyed in a controlled and mindful way. At el99, we take this very seriously. Our goal is not only to provide the best gaming experience, but also to ensure every player can play in a healthy and enjoyable environment.
We know that for some people, gambling can become a problem. That is why el99 is committed to giving every player the best tools and support — so they can manage their own gaming habits themselves. From setting deposit limits to a full account break, all options are available on our platform.
Remember: wins and losses are both part of gaming. Placing more bets out of fear of losing or trying to recover lost money is never the right decision. Gaming at el99 should be entirely within your own budget, entirely by your own choice, and entirely for fun.
Keep your gaming in control
el99 offers several self-control tools — because we believe that setting the right limits is the first step toward responsible gaming.
Deposit limit
Decide in advance how much money you will deposit per day, per week, or per month. Once a limit is set it takes effect immediately — reducing a limit is instant, while increasing one takes effect after a waiting period.
Session time-out
Set how long you will play in one go. When the set time is up, your account will automatically end the session. This is a very effective way to prevent excessive gaming habits.
Self-exclusion
If you feel you need a break, you can temporarily suspend your account for a set period. This feature can be used for a break starting from 7 days up to a longer term.
Gaming history review
You can view your previous betting activity, win and loss records, and spending details at any time. Understanding your own patterns makes it easier to make the right decisions.
Bet limit setting
Set in advance the maximum amount you will wager within a specific time period. This reduces the risk of placing bets beyond your limits on impulse.
24/7 support team
If you feel there is a problem at any time, contact el99 via live chat or email. Our support team is ready to help around the clock in Bengali and English.
21+ age requirement
All el99 services are for individuals aged 21 and above only. This policy is firm and has no exceptions. Age is verified when an account is opened; if an account is found to be used by an underage person, it will be suspended immediately.
If there are underage individuals in your family or household, make sure they cannot access your account. Use device locks and password protection.
Protecting minors from gambling is not only our responsibility — it is the responsibility of society as a whole. el99 is always committed to raising awareness on this issue.
Age verification is mandatory
At the time of registration and before withdrawal
- Age verification via National ID Card (NID)
- Account suspended if underage use is suspected
- We assist with family protection
- Notify the support team if you have concerns
Recognize the early signs of a problem
Read the signs below carefully to understand whether gaming is becoming a problem. If even one applies to you, seek help.
- You feel a repeated urge to increase your bets to recover lost money.
- You feel discomfort, stress, or irritation when you try to stop playing.
- You are using money meant for essential expenses (food, rent, your child's education) for betting.
- You are hiding the amount you play from family or friends, or lying about it.
- You are spending more time gaming while neglecting work, studies, or family time.
- You are borrowing money from others or dipping into savings to bet.
- Gaming is causing mental distress, anxiety, or relationship problems.
If you notice one or more of the above signs in yourself, please contact el99's support team or seek professional help. Asking for help is an act of courage.
Keep yourself protected — step by step
Follow the steps below to use el99's responsible gaming tools.
Log in to your account
Log in to your account on the el99 website. Find the "Responsible Gaming" section in your profile settings.
Set a deposit limit
Decide on your monthly budget and set a deposit limit accordingly. Reducing a limit takes effect immediately.
Add a session time limit
Decide how long you will play in one session. Making a habit of playing no more than 1-2 hours a day is healthy.
Review your gaming history regularly
Check your gaming record once a week. Understanding your own patterns makes it easier to prevent excessive gaming habits.
Take a break when needed
If you feel stressed or notice an urge to play too much, use self-exclusion. Taking a break is not a weakness — it is the smart thing to do.
Talk to the support team
For any issue, contact el99 via live chat or email. We are ready to help without judgment.
Your self-control options
The following tools can be activated at any time on the el99 platform.
Daily deposit limit
Set the maximum amount you can deposit each day. Once the limit is reached, you can deposit again the following day.
Weekly limit
Set a maximum total deposit amount for one week. Sticking to a weekly budget provides long-term protection.
Cooling-off period
If you want to step away from your account for a few days, use the cooling-off feature. Betting will not be possible during this time.
Long-term exclusion
If you feel you need a break for an extended period, activate a permanent or long-term self-exclusion — once active, re-entry will not be possible.
We are always here for you
If you have any concerns about gaming, el99's support team is always ready to help — without any judgment.
Live chat support
el99's live chat is available around the clock — 24 hours a day, 7 days a week. Get instant help for any question or issue related to responsible gaming.
Email Support
Send an email to share a detailed issue. Our email address is: [email protected] — you can write in Bengali or English.
Professional support
If you feel you need professional help, we will point you in the right direction. Your wellbeing is the most important thing to us. Seeking help is always the right decision.
The golden rules of responsible gaming
Keeping these rules in mind before playing at el99 will ensure your experience stays enjoyable at all times:
Only play from your set entertainment budget — not from money meant for essential expenses.
Do not think of gaming as a source of income — it is entertainment, and entertainment has a cost.
Do not bet when you are upset, tired, or have been drinking — your judgment is reduced.
Stay excited when you win and stay calm when you lose — both are a normal part of gaming.
Spend time with family and friends — gaming is just a small part of life.
Stop when you reach your set limit — do not play today, come back next time.
Questions about responsible gaming
Answers to frequently asked questions about responsible gaming are provided below.
Enjoy a safe and fun gaming experience at el99
Use our responsible gaming tools, set your own limits, and let entertainment stay entertainment. We are always here for any question.
Safe, responsible, and enjoyable gaming — el99's promise